Contact Us
We are a small team and we read every message. Whether you have a question about the games, a suggestion for the flock, or a concern about responsible play, we would love to hear from you.
Response Time
Within 24 hours
Studio Address
248 Cuba Street, Wellington 6011
Support FAQ
How do I reset my Seedpod Coin balance?
Simply refresh the page in your browser. A fresh allocation of 5,000 Seedpod Coins will appear automatically — no sign-up or purchase required.
A game isn't loading — what should I do?
Make sure your browser is up to date (Chrome, Firefox, Safari, or Edge). Try clearing your cache and refreshing. If the issue persists, email us with your browser name and device type and we will investigate.
Can I suggest a new game?
Absolutely. Send us a message through the form above or email us directly. We love hearing ideas from visitors and several past suggestions have found their way onto the roadmap.
How do I report a responsible-play concern?
Email us at support@birdkingdomplay.com or visit our Responsible Play page for helpline information. Nikau, our Community & Responsible Play Lead, personally reviews every concern.